Hospitality english is an awardwinning supplementary oral english course which focuses on communication concepts and vocabulary of importance in the hotel and tourist industries. In this lesson we will see some phrases that you can use to converse with hotel staff. English for hotel staff contains hundreds of common english expressions, hotel vocabulary and hotel functions that are used daily by hotel staff. Additional notes are given in hangeul about formality level, but this can be edited out. Then, in groups, make a list of possible amenities or facilities this hotel might have. Front office management 6 pos acronym for point of sale. Learn the vocabulary of rooms and facilities in a hotel video. See more ideas about learn english, english vocabulary and teaching english. Super healthy foods to eat everyday life lyrics vocabulary pdf, vocabulary. Catering is the business of providing a food service at a remote site or a place such as a hotel.
These lessons have been written for use by housekeeping supervisors and other hotel staff responsible for staff training. Also there are phrases for asking about what they want to drink. An english site, for both teachers and students, working in the hotel and hospitality industry. Lets see the vocabulary related to hotel staff attractions noun things for tourists to. There are always some hints, tips and tricks you can use to teach english to restaurant and bar workers food and beverage staff.
The extra money that a guest gives to hotel workers. If both words can be used, choose the one that sounds more natural in each situation. A multilevel english curriculum featuring cartoon animated videos, engaging games, interactive tests and a progress tracker. Customer care for housekeepers training materials for hotel housekeeping staff. The checkin process can take awhile since the receptionist has to find your reservation, request payment for the room, and then inform you about the hotels. This is the first part of three online exercises on english vocabulary for restaurant waiterswaitresses. Hotel vocabulary list with pictures pdf cours anglais. The lesson plans include common expressions, sample dialogues, role playing activities, pair and small group activities, and discussion topics. Lets see the vocabulary related to hotel staff adjoining rooms noun two hotel rooms with a door in the centre. To the directors and staff of the following hotels who have generously allowed me to use authentic material. Vocabulary about making a reservation, places in the hotel, and words seen in the airport and on the hotel registration papers you have t. When a staff is recruited then hotel authority provides detail job description that lists all the duties and responsibilities the staff has to perform. For all you hotel receptionists, here are the most commonly used.
English for hotels is designed to help train the following hotel staff. The worksheet focuses on listening comprehension, vocabulary development and role play. This game is designed to help my students retain vocabulary related to hotel amenities and services in an interesting way. This vocabulary will help you when you with hotels in spanish. It is the revenue generating place in the hotel where retail transactions are carried out. No, im afraid we dont, but we will be happy to call a taxi for you if you provide us with the details. To help you along the way, here are some basic english hospitality vocabulary. Lesson plans for various functions and situations encountered in the hotel industry are available. There are hotels in englishspeaking countries and nonenglishspeaking countries. At the hotel intermediate b1b2 students learn how to book a room, check in and check out of a hotel, as well as useful hotel related vocabulary. Great experience to practice english under a professional setting. Hotel jobs and responsibilities vocabulary sheet english for.
Learn the vocabulary of rooms and facilities in a hotel. Four and five star luxury hotels and resorts hire english teachers. Real english for staying at a hotel english lessons with adam learn english engvid. As with most fields in esp there are three main tools you will use. Learn key english phrases and questions for the food service industry in this introduction to essential english grammar for this profession. Look at the picture of the outside of this hotel, and describe what the hotel looks like. Hotel essentials english vocabulary exercise part 1. English for the world of work lesson plan tourism hotel services high school colegiul economic costin kiritescu, bucharest level intermediate area tourism hotel services authors mihai florea, cristina blanaru, alina tanase, camelia pavel, irina ghelmeci, liviu cristian banisor time 50 minutes. English esl hotel worksheets most downloaded 119 results. First, well start with the types of rooms and beds that are available in a standard regular hotel. As a class, list words you used to describe the hotel on the board. English for hotel employees general receptionmanagement. Many will speak a different language other than your own.
Each one has a specific role to play in order to fulfill the needs of the guests. The differences between american and british english vocabulary. Hotel english contains easytouse, readymade lessons that provide all of the above and more. Mattress and bed sizes vary from country to country, and from manufacturer to manufacturer the company who makes the mattresses. Cut out the cards and divide them into hotel cards and guest cards. Working in the hotel industry you will come across many types of travellers. Each lesson plan covers a specific function that hotel staff are likely to encounter. English for tourism industry hotel vocabulary word part of. Then english for hotel staff is just what you need. At a hotel part ii basic english conversation lessons.
Do you know how to speak politely to a guest in english. When you arrive at a hotel, you must checkin at the reception or front desk. This exercise is for hotel concierges, bellhops, reception desk workers, managers, etc. Learning english is an efficient way to be prepared for any conversation with almost any guest at your hotel. Pprrooffeessssiioonnaall ssppookkeenn eenngglliisshh. The bellboy will take your bags to your room for you. English for the hotel industry students book francis ohara.
Try to identify items aloud as you see them, and listen to how the employees talk. It helps to prepare students for a range of positions, from receptionist to sales manager. In this online exercise on english for waiters, well look at english phrases and vocabulary you need to use and know when speaking to customers when they arrive. Chances are, plenty of your guests will speak english. Practise making statements with have, have got, and there is are. Hotel reception guest services 4 practice english with us. English for the world of work lesson plan tourism hotel. Some will be business guests, others will be tourists and visitors. Rack rate the price at which the hotel rooms are sold before applying discount.
We asked them to list all the things they would like to learn on their english course based on the experiences they had had with english speaking guests. English lessons for kids videos, printables, games, online tests teach kids with an engaging blended english program. This wont just make your daytoday life easieritll also make you more valuable as a hotel employee. To provide their guests with the best possible service demands staff that knows the english language. On this esl hotel vocabulary page there is a list of words related to hotels and staying in a hotel. This worksheet is part 1 of a series for elementary hotel staff to learn how to greet guests. English hospitality vocabulary kaplan international blog. Only use one wordphrase once and write it as it is in the text. Esl for the hotel industry if you work in a hotel, resort, spa, etc. Please study the 11 vocabulary below and press the mark complete button. English for hotel resort staff 2 vocabulary matching english for hotel resort staff 3 vocabulary matching english for spa health resort staff 1 general vocabulary. Ill let you make your complaint to the hotel manager.
Please would you check in at the reception desk and sign your name in the book. This vocabulary is based on a questionaire we gave to the staff of hotel melia granada spain. Watch a video and answer questions about the riccarton village inn grammar. At the airport vocabulary with pictures and conversation. English for working in a hotel managementreception.
Below is a definitiondescription of each of the wordsphrases in bold from the above text. Lets see the vocabulary related to hotel staff amenities noun local facilities such as stores and restaurants 14. From adjoining rooms to weight room, here are english words for hotel staff. Listed below are some common vocabulary words that hotel employees may need in. Now fill in the blanks with one of these wordsphrases in bold. Hotels, on the other hand, although also interested in the bottom line, realize that having qualified staff enhance their profits. English for hotel staff english for work englishclub.
Each word is shown with its contextual meaning and an example sentence. This blog post is available as a convenient and portable pdf that you can. Hospitality english oral english to improve hotel staff productivity hospitality english is a supplementary oral english course focusing on communication concepts and vocabulary of importance in the hotel and tourism industries. In a large hotel many employees work for different functions and purposes. Whether it is good or bad, english is the commonly recognized international language of business and travel. Put a sign on the door if you want housekeeping to come in and change the sheets on the bed. Hospitality english helps prepare students for a range of positions, from receptionist to sales manager.
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